Desktop Support

Technology support is a critical function for every company that relies on communications and computing. OffsiteITForce takes the worry out of maintaining and supporting computers and other systems.

We offer support services that include on-site services as well as remote monitoring and management for your critical applications, systems, networks and databases.

Our support service is simple. When you experience an issue, call us or log a ticket on our Support web portal. We take it from there. Based on service level, requests are acknowledged within 1 hour by phone or email. Our trained staff work on issue resolution and report status at various stages, keeping you well informed as work is performed and progress is made.

With OffsiteITForces' remote monitoring, we’ll know about any system issues before you do. Our technicians receive and remediate issues proactively as our remote support tools constantly report granular device status with 7 levels of alerts and notifications. Our tools allow OffsiteITForce technicians to manage and gather information from all network equipment (Switches, Firewall, SAN, Servers, and workstations).

Our PC support service covers current Microsoft Windows and the Microsoft Office applications that provide the backbone of most office work. Desktop Support Service does not just cover the standard day to day issues users encounter but also covers the entire administration of the network. This new user creation, applying specific folder permissions and all of the other tasks a System Administrator would be expected to deal with.

We can help you acquire the right computers and laptops, install the required operating system (XP, Vista or Windows 7), apply the necessary service packs, upgrade memory, fine tune operations, remove viruses, setup standard settings, configure file and printer sharing, and much more.

What if you have ton of work to complete and your Desktop starts acting weird, of course it’s going to affect your work.

Desktop issues like weird error messages, hang ups and freezing of application can be easily fixed remotely.

We support various applications, hardware and peripherals

Support Coverage	Basic	Premium
Remote monitoring systems and applications
7/24/365 performance & security alerts
Automated Spyware and Adware removal
Monthly reporting by email
7/24/365 remote remediation with patch scanning
Service desk
7/24/365 end-user-support Phone / Email / Chat
Patch management & asset tracking
Vulnerability scan
Quarterly Assessment report
	Starting at $9/ Desktop per month	Starting at $29/ desktop per month

Our Services are always available on Pay –as –you –need- them basis as well as $55 / hr Incident basis [remote support]
To request more information please email us at support@offsiteitforce.com

*Any onsite work will be charged at $90/hr